Our Guide to Natural Language Processing, an Introduction to NLP

And with the introduction of NLP algorithms, the technology became a crucial part of Artificial Intelligence (AI) to help streamline unstructured data. Human languages are difficult to understand for machines, as it involves a lot of acronyms, different meanings, sub-meanings, grammatical rules, context, slang, and many other aspects. But semantic search couldn’t work without semantic […]

Intercom vs Zendesk: Which One is Right for Your Business?

There is a really useful one for Shopify to provide customer support for e-commerce operations. HubSpot and Salesforce are also available when support needs to work with marketing and sales teams. Chatbots are automated customer support tools that can assist with low-level ticket triage and ticket routing in real-time. Compared to Intercom, Zendesk’s pricing starts […]

Conversational Support: How it Improves Customer Experience

Beerud is the cofounder and CEO of Gupshup, the global leader in cloud messaging and conversational experiences. There’s no shortage of examples out there, illustrating what happens when well-intended customer service goes wrong. From poorly automated Twitter responses, to that Target pregnancy reveal, it goes to show that technology shouldn’t be applied, just for technology’s sake. A proactive communication […]

How to approach almost any real-world NLP problem

We then discuss in detail the state of the art presenting the various applications of NLP, current trends, and challenges. Finally, we present a discussion on some available datasets, models, and evaluation metrics in NLP. Moreover, many other deep learning strategies are introduced, including transfer learning, multi-task learning, reinforcement learning and multiple instance learning (MIL). […]

Key Differentiators AI & Automation

Companies using Solvvy see an average self-service rate of 41% within a week of deployment. It reduces the wait time to get in touch with a medical professional and allows the professional to get to address the patient’s issue faster. Even for new leads, bots can understand their needs exactly like a human would, and […]

Intelligent Virtual Assistant: Definition & Free Call Center Resources

Virtual customer assistant (VCA) works on AI and ML to understand a user’s speech and text and respond to a request in real time. It also collects and analyzes the data from the internet and the internal company’s files to provide better answers. Plus, such a digital assistant can work on their own or as […]

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